Refund Policy

At Inovio Publishers, we want every author to be satisfied with our services. This Refund Policy explains when and how refunds are handled. It applies together with the specific terms of your individual project agreement.

Requesting a Refund

To request a refund, contact us at info@inoviopublishers.com with your order details and the reason for your request. We review each request individually and respond within a reasonable time frame.

Eligibility

• Refund requests made before work has begun on a project are generally eligible for a full refund, minus any non-refundable processing fees.
• Once work has started, refunds are prorated based on the portion of the service already completed and delivered.
• Completed and delivered services, and custom work already produced and approved, are generally non-refundable.

Non-Refundable Items

Third-party fees (such as distribution, printing, ISBN, or platform charges), promotional discounts, and services expressly marked as non-refundable are not eligible for a refund.

Processing of Refunds

Approved refunds are issued to the original payment method. Please allow a reasonable number of business days for the refund to appear, depending on your payment provider.

Contact Us

For any questions about refunds or cancellations, contact us at info@inoviopublishers.com or call +1 214-807-0823.